Shipping Policy

Eloriz — Domestic (India) & International Shipping

At Eloriz, every piece of jewelry is prepared with care before it begins its journey to you. Whether you are shopping with us from within India or from abroad, we work hard to ensure your order reaches you safely, securely, and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders for both our domestic (India) and international customers.

1. Order Processing Time

Once your order is confirmed, our team begins preparing it for dispatch.

•      Domestic orders (India): typically processed within 1–3 business days.

•      International orders: typically processed within 2–5 business days.

Customized, personalized, or made-to-order jewelry may require additional processing time. Any applicable production timeline will be communicated separately or displayed on the relevant product page. During festive seasons, sale periods, or new product launches, processing may take a little longer — if that happens, we'll keep you informed.

2. Domestic Shipping (Within India)

We currently ship to most locations across India through trusted courier partners.

Estimated Domestic Delivery Times

•      Metro cities: 2–5 business days

•      Other cities and towns: 3–7 business days

•      Remote locations: 5–10 business days

Please note that these are estimated delivery times and may vary depending on your location, weather conditions, courier operations, or public holidays.

3. International Shipping

We are delighted to bring our jewelry to customers around the world. We offer international shipping to selected countries and regions with DDP (Delivered Duty Paid) and DAP (Delivered at Place) services, depending on the destination and shipping option available at checkout.

International shipping availability, delivery options, shipping charges, and applicable duty/tax options will be displayed at checkout based on your delivery destination. Depending on the country and service selected, your order may be shipped under either DDP or DAP terms.

DDP — Delivered Duty Paid

For destinations where DDP shipping is available, applicable import duties and taxes are collected in advance, generally at checkout or as otherwise indicated during purchase. With DDP shipping:

•      Applicable duties and taxes are paid in advance as indicated at checkout.

•      Customers generally should not be required to pay those same import duties and taxes again upon delivery.

•      Customs clearance is handled as part of the shipping process, subject to local customs requirements.

•      Any charges specifically shown at checkout will form part of the total amount payable for the order.

Please note that local authorities may impose exceptional charges or request additional documentation in circumstances outside Eloriz's control.

DAP — Delivered at Place

For destinations where orders are shipped under DAP, duties, taxes, VAT/GST, customs clearance fees, brokerage fees, handling charges, or other import-related charges are not included unless expressly stated at checkout. With DAP shipping:

•      Eloriz arranges shipment to the specified destination.

•      The customer is responsible for applicable import duties, taxes, customs charges, brokerage fees, and other local charges.

•      These charges may be collected by the courier, customs authority, or another authorized party before or at the time of delivery.

•      Customers are responsible for completing any customs formalities required in their destination country.

Eloriz does not determine or control charges imposed by local customs authorities. We recommend checking your country's import regulations and potential charges before placing an order.

How to Know Whether Your Order Is DDP or DAP

Where available, the applicable shipping method or duty/tax treatment will be indicated during checkout. Please review your shipping option carefully before completing your purchase. Availability of DDP and DAP services may vary by country, courier, order value, product category, and applicable customs regulations.

Estimated International Delivery

•      Standard Shipping (Postal Service): 10–15 business days after dispatch

•      Express Shipping (DHL, UPS, FedEx Express): 3–5 business days after dispatch

Delivery times are estimates and may be affected by customs clearance, local regulations, public holidays, weather conditions, courier delays, or other circumstances beyond our reasonable control.

Customs & Import Requirements

Customers must provide accurate information and any documentation reasonably required by the courier or customs authorities to complete customs clearance.

•      DAP shipments: failure to pay applicable duties, taxes, or customs charges may result in the shipment being delayed, refused, returned, or otherwise handled according to the carrier's and destination country's procedures.

•      DDP shipments: duties and taxes included or collected as part of the DDP service are handled according to the applicable shipping arrangement.

Refused or Unclaimed International Shipments

If a customer refuses a DAP shipment, fails to pay applicable import charges, does not provide required customs documentation, or fails to accept delivery, the package may be returned to Eloriz.

Where a refund is applicable, reasonable costs associated with the original shipment, return shipping, customs charges, duties, taxes, brokerage, handling, or other non-recoverable charges may be deducted from the refund to the extent permitted by applicable law.

Restricted Destinations

Eloriz may be unable to ship to certain countries, territories, or addresses due to courier limitations, customs regulations, trade restrictions, sanctions, or other applicable legal requirements. If we are unable to fulfill an order for these reasons, we will contact the customer and process any applicable refund.

Important Note

International shipping rules, customs requirements, duties, and taxes vary by destination and may change from time to time. DDP does not necessarily mean that every possible local fee is covered unless that fee is specifically included in the DDP service or shown at checkout. DAP customers remain responsible for destination-country import charges unless expressly stated otherwise.

4. Shipping Charges

•      Domestic (India): Free shipping is available on eligible orders (if applicable). If shipping charges apply, they will be displayed clearly during checkout before you complete your purchase. There are no hidden shipping fees.

•      International: Shipping charges, and any applicable duty/tax options, are displayed at checkout based on your delivery destination and the shipping option selected.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

•      Recipient's full name

•      Street address

•      City and state/province/region

•      Postal or ZIP / PIN code

•      Country (for international orders)

•      Valid phone number and email address

Eloriz cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

6. Order Tracking

As soon as your order is dispatched, you'll receive a confirmation email or SMS with your tracking details, where tracking is supported by the selected shipping service. Please allow some time after dispatch for tracking information to become active, and use the tracking number provided to check the latest delivery status at any time.

7. Packaging

Every Eloriz order is carefully packed to protect your jewelry during transit. We want your purchase to arrive in excellent condition, whether you're buying it for yourself or as a gift.

8. Delivery Attempts, Delayed or Lost Shipments

Our courier partners usually make multiple delivery attempts. If a delivery cannot be completed due to an incorrect address, unavailable recipient, or other issues, the package may be returned to us — please contact our support team so we can help arrange a new shipment.

If your order (domestic or international) has not arrived within the expected delivery period, please contact Eloriz Customer Care with your order number and tracking information. We will assist in investigating the shipment with the applicable courier where possible.

9. Damaged Shipments

If your package arrives visibly damaged or appears to have been opened before delivery, we recommend refusing the package if possible. In all cases, please contact Eloriz Customer Care as soon as possible after delivery with your order number, photographs of the damaged item, and photographs of the external and internal packaging so that we can review the issue and work with you to find the best solution.

10. Contact Us

For questions about your shipment, order tracking, domestic delivery, international shipping, DDP/DAP options, customs, or duties, please contact Eloriz Customer Care through the details below.

Email: hello@eloriz.com

Website: www.eloriz.com

Thank you for choosing Eloriz. We truly appreciate your trust and look forward to delivering jewelry you'll love wearing for years to come.