Cart
0
Contact Us – Eloriz
At Eloriz, every piece of jewelry is designed with care, and we believe every customer deserves the same attention. Whether you have a question about a product, need help with an order, or simply want to know more about our collections, we're here to help.
We value every message and do our best to respond as quickly as possible. Our goal is to make your shopping experience smooth, enjoyable, and worry-free.
How to Reach Us
Email: hello@eloriz.com or elorizfinejewellery@gmail.com
Business Hours:
Monday – Saturday: 10:00 AM – 7:30 PM
Sunday: Closed
Need Help With?
We're happy to assist you with:
-
Product information and recommendations
-
Order status and shipping updates
-
Returns and exchanges
-
Jewelry care and maintenance
-
Custom or bulk order inquiries
-
General questions and customer support
Why Contact Eloriz?
At Eloriz, we believe jewelry is more than an accessory—it's a way to celebrate life's special moments. Whether you're shopping for yourself or choosing a meaningful gift, our team is here to ensure you have the best experience from start to finish.
Your satisfaction is important to us, and we're always ready to listen to your feedback, answer your questions, and help you find the perfect piece.
Thank you for choosing Eloriz. We appreciate your trust and look forward to serving you.
We can't wait to hear from you!
Got Any Questions?
Use the form below to get in touch with us.
Our office
Magic Square office No. 808, 810 Poddar Road Near Gurudwara Malad East Mumbai 400097 India
Mon - Sat, 10am - 7:30pm
Sunday - Closed
FAQs
Below are some of are common questions
How long will shipping take?
Domestic (India):
- Order Processing: 1–2 business days
- Delivery: 3–5 business days
- Total estimated time: 4–7 business days
International:
- Order Processing: 2-5 business days
- Delivery: 7–14 business days (Postal service) Express (3-5 business days)
- Total estimated time: 8–16 business days (Standard), 10-12 business days (Express)
Please note: Delivery timelines may vary due to customs clearance, remote locations, or unforeseen courier delays. You will receive a tracking number via email/SMS once your order is shipped.
How do I know if my order is confirmed?
Once you place an order on Eloriz, you will receive an order confirmation email at the email address provided during checkout. This email will include your order number, item details, and estimated delivery timeline.
If you don't see the confirmation email within a few minutes, please check your spam/promotions folder. You can also log in to your account and check the "My Orders" section to view your order status.
If you still haven't received confirmation within 24 hours, please contact us at elorizfinejewellery@gmail.com or hello@eloriz.com with your registered mobile number/email, and we'll help verify your order right away.
Can I change my shipping address after my order is placed?
Yes, we can update your shipping address as long as your order has not yet been shipped. Please contact us as soon as possible at elorizfinejewellery@gmail.com or hello@eloriz.com with your order number and the corrected address.
Once an order has been dispatched, we're unable to modify the shipping address, as the package is already in transit. In such cases, we recommend coordinating directly with the courier partner using the tracking details provided, or reaching out to us so we can assist where possible.
To avoid delays, we recommend double-checking your shipping address before completing your purchase.
